SUMit ICT is a start-up company formed in collaboration with its partners to address the needs of customer through the experience of its members and bring a committed and innovative drive to provide Field Services Lifecycle Management as a Service to its customers.
With an average field staff experience of 15+ years in the telecoms industry, we are offering all the cornerstones of Service Lifecycle Management covering Programme-, project management, workforce and sub-contractor management and field services management.
Services Lifecycle Management (SLM) formalizes SUMit ICT' drive for commitment to our customers and outlines our operational performances that will define the customer experience whether deployment, after-sales-support or Service-on-Demand services. SUMit is committed to delivering services that are considered an industry benchmark for excellence and a Service Partner that our customers can depend on. SUMit offers customers the flexibility to design service models to consolidate/merge into our Services Lifecycle Management (SLM) framework.
Providing our customer Best-in-Class performance will see SUMit exhibiting a drive to:
- Provide an increase average first-time fix performance (90%),
- A year-on-year increase in workforce productivity (18%),
- A year-on-year increase in workforce Utilization (76%),
- Increase year-on-year on workmanship quality
The aim is to develop our Field Service workforce with Mobility through applications and devices, site equipment information and history, ensures that field staff have all support pertaining to their daily schedules, service tasks, customer information, parts information, and time and expenses.
Through this key foundation goal, SUMit provides the agility needed to achieve sustainable value for our customers which drives even higher levels of customer satisfaction, with faster response times and proactive communication, creating a seamless, consistent and highly personalized experience at every customer relationship touch point.